And now a little bit about Simone Botes

Simone is responsible for the day-to-day operations of the Service desk, providing IT support to 90 members of staff across the Firms two UK based offices in St Albans and London.

She provides incident, change and request management while ensuring a high level of customer service. The team appreciate her for her friendliness, willingness to help and her knowledge of all things rugby.

She is motivated by mentoring new starters and providing and guidance on processes and procedures. She quickly becomes the ‘go-to’ person at the firm when it comes to anything IT.

We trust that held your attention.